FINN
8 customer quotes
Challenge
CS agents needed to integrate data from internal services. Engineering team was "too far from the business" to configure MCPs properly.
Solution
Technical PMs configured MCPs using Ogment in less than 1 hour.
Impact
Deployed multiple MCPs for customer support in days. 40-50 internal users. ~20 seconds saved per ticket.
“45 minutes to connect all seven API endpoints. Download the Swagger JSON, drop it into Ogment, insert the API keys - done. Start to finish, the first prototype agent was fully working and useful in about an hour and a half.”
J Jan Harrendorf
Business Automation & AI Manager
“I disabled all update and post endpoints in Ogment. For now it's read-only. That's the safer way to go - you can start enabling write actions once you really know how everything works.”
J Jan Harrendorf
Business Automation & AI Manager
“Putting context management into a full-code repository maintained by engineers is the opposite of democratization. You need to put knowledge and context where it's closest to the origin - which is closest to business.”
M Maxi Gabehart
Business Automation & AI Lead
“Problems don't occur on the engineering side - they occur on the business side. Putting this into a no-code environment is 100% the right call.”
M Maxi Gabehart
Business Automation & AI Lead
“I know what code is and how it works, but I can't do it fully myself. This kind of no-code solution saves us a lot of time.”
J Jan Harrendorf
Business Automation & AI Manager
“We disconnected ourselves completely from the old engineering-built MCP and went with Ogment. The ability to fine-tune context, fine-tune tools, fine-tune how data needs to be interpreted - that dramatically improved the quality of results.”
M Maxi Gabehart
Business Automation & AI Lead
“The MCP now lets our care team solve requests directly inside Zendesk. No more switching screens. All the data that used to live across multiple Retools is now accessible through the MCP agents.”
J Jan Harrendorf
Business Automation & AI Manager
“We're going live with our first Ogment-powered MCP in our customer-facing chatbot. We didn't want separate tools to look up invoices, interpret payments, check history. We wanted all endpoints under one MCP server with the right context, plug and play. Once this proves out, we'll multiply it across our entire API infrastructure.”
M Maxi Gabehart
Business Automation & AI Lead