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Effective Date: 29.11.2024
At Ogment Inc. (“Ogment,” “we,” “us,” or “our”), putting our users (“you” or “your”) first means exceeding global privacy and data protection standards to keep important contacts and sensitive data and communications private, safe, and secure. We set up our infrastructure, applications, and tools in a way that enables you to strengthen and leverage your important relationships when they matter the most, without having to worry about data security or privacy concerns.
Our Privacy Promise:
Additional questions? Don’t hesitate to send us an email at info@ogment.ai. Ogment is committed to maintaining the privacy and security of any of your personal information on the website, within our applications, or via other channels. This Privacy Policy (“Policy” or “Agreement”) defines how Ogment uses and protects any personal information that it collects and stores.
For the purpose of this Policy, “Personal Information” means information about an identifiable individual but does not include aggregated information that cannot be associated with a specific individual.
For the purpose of this Agreement, “Services” refers to Ogment’s website, which can be viewed or accessed at www.ogment.ai (“Website”), our applications, or any other services that we may supply to you, which are further described in our Terms of Service. By accepting our Policy and our Terms of Service, you expressly consent to our collection, storage, processing, use, and disclosure of your Personal Information as described in this Policy.
If your organization acts as a data controller under the General Data Protection Regulation (EU) 2016/679 (GDPR), you will need to sign or agree to an additional Data Processing Agreement (DPA) with Ogment in order to process data in our Services.
Ogment reserves the right to revise, modify, or update this Policy at any time. Your continued use of the Services after any such revisions, modifications, or updates constitutes your acceptance of any such changes. If we make any material changes, we will notify you by posting the revised Privacy Policy on our Website or conspicuously in the Services and, if you subscribe to our Service, providing notice through in-app notifications.
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You can use the Services to create communication campaigns in order to reach out to or nurture prospects for HR, recruitment, and talent management purposes. Ogment does not control the content of campaigns (text, email, or other communication templates) or the types of information that our customers may choose to collect or manage using the Services. That information belongs to you and is used, disclosed, and protected by you according to your privacy policies and is not subject to this Privacy Policy. Ogment processes our customers’ information as directed by them and in accordance with our agreements with our customers. We store it on our service providers’ servers, but we do not have control over its collection or management.
Our agreements with customers prohibit us from using that information except as necessary to provide and improve the Services, as permitted by this Privacy Policy, or as required by law. We have no direct relationship with individuals who provide Personal Information to our customers. Ogment acknowledges that you have the right to access your Personal Information. You control and are responsible for correcting, deleting, or updating the information you have collected through the Services. If requested to remove data, we will respond within a reasonable timeframe. We may assist customers in providing notice to their contacts about data collection, processing, and usage. Our agreements with customers prohibit usage of the Services to collect, manage, or process Sensitive Information unless explicitly agreed upon. We are not responsible for how customers use the information on the Services.
“Sensitive Information” refers to credit or debit card numbers, personal financial account information, Social Security numbers, passport numbers, driver’s license numbers, or similar personal identifiers, racial or ethnic origin, physical or mental health condition or information, or other employment, financial, or health information. Sensitive Information also includes credentials to Ogment’s application services or email accounts (Google or other providers) that are connected to Ogment’s application.
When you provide Ogment with your Personal Information, you consent to our providing your information to any third parties necessary to offer, support, and improve the Services. Ogment also collects Personal Information from you when you place an order, including your name, physical address, and email address. Ogment only uses this data to fulfill orders or communicate with you and Ogment’s partners regarding the Services.
You are free to explore our Website without providing any Personal Information about yourself. Ogment collects your Personal Information when you register and open an account with Ogment to help us operate and support the Services, and to contact you in connection with your use of the Services. We also collect Navigational Information.
This refers to any information that you voluntarily submit to us that identifies you personally, including contact information such as your name, email address, company name, address, phone number, and other information about yourself or your business. Personal Information can also include information about any transactions—both free and paid—that you enter into on the Website, as well as information about you that is publicly available on the internet, such as from Facebook, LinkedIn, Twitter, and Google, or publicly available information acquired from service providers.
This refers to information about your computer and your visits to and use of the Services, such as your IP address, geographical location, browser type, referral source, length of visit, and pages viewed. We use this information for the above purposes and to monitor and analyze the use of the Services, for the Services’ technical administration, to increase our Services’ functionality and user-friendliness, to verify users have the authorization needed for the Services to process their requests, and for advertising purposes. For more details, please see the “Navigational Information” section below.
We collect and process payment information from you when you subscribe to the Service, including credit card numbers and billing information, using third-party PCI-compliant service providers. Except for this, we do not collect Sensitive Information from you.
The Website and our Services are not intended for or targeted at children under 13, and we do not knowingly or intentionally collect information about children under 13. If you believe that we have collected information about a child under 13, please contact us at info@ogment.ai, so that we may delete the information.
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You may also provide us with information that you post to the Services. Your questions, answers, and other contributions on the Services, and metadata about them (such as when you posted them), are publicly viewable on the Services. This information may be found by search engines and be published elsewhere on the web in accordance with our Terms of Service and this Policy.
Ogment’s use and transfer of any data received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements.
If you choose to connect a Gmail account to Ogment, we will ask you to grant Ogment application permissions to access your Gmail account. These permissions are necessary to sustain the functionality of our Services as intended and described in the Terms of Service. In particular, we need to access your inbox folder to detect replies to emails sent via Ogment. Our servers only store emails that you have sent via Ogment and any responses you have received to those emails so we can detect replies, classify them, and provide access to them in your Ogment account. All data obtained via Gmail API is available in your Ogment account.
We will also store your authentication token and account email address. This data will be securely stored to be used by Ogment to provide you with the Services (including but not limited to logging into your account, sending emails via the Ogment platform, accessing emails you sent, and viewing replies you received to these emails). Under no circumstances will this data be voluntarily shared with any third parties; Ogment may only provide this information to legal authorities upon their lawful request. Should you choose to disconnect your Gmail account or decide to close your account, any information from Google that is stored on our servers will be permanently removed. At Ogment, we do not use data obtained from our customers (from their Google accounts) for advertising purposes, including personalized, re-targeted, or interest-based advertising. Ogment’s use and transfer to any other app of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements.
Our employees, contractors, and anyone in general are not allowed to access your personal information, including the data obtained via Google API, unless they have obtained your explicit agreement. We may need access to the data to resolve a support issue, provide advice on service usage, or help with other user-requested support. Additionally, we may access this information when necessary for a security investigation or to comply with applicable laws.
For avoidance of doubt, Ogment does not use data obtained from Google Workspace APIs to develop, improve, or train generalised AI and/or machine learning models. Our use of Google Workspace data strictly adheres to Google’s API Services User Data Policy, including the Limited Use requirements.
To obtain more information, please reach out to our Data Protection Officer at info@ogment.ai.
We may also collect information using web beacons (also known as “tracking pixels”).
A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. Ogment uses cookies to identify and track visitors, and to record your website access preferences.
You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Ogment Services.
Web beacons are electronic images (also called “gifs”) that may be used in the Ogment Services or in emails to help us deliver cookies, count visits, understand usage and campaign effectiveness, and determine whether an email has been opened and acted upon.
You can decline to show gifs or pictures in your email clients to avoid being tracked by email web beacons.
We also use Navigational Information to operate and improve the Services.
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In addition to the uses identified elsewhere in this Privacy Policy, we may use your Personal Information to:
We may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, we do not transfer your unique Personal Information to the third party. In addition, we may share data with trusted partners to contact you based on your request to receive such communications, help us perform statistical analysis, or provide customer support. Such third parties are prohibited from using your Personal Information except for these purposes, and they are required to maintain the confidentiality of your information. If you do not want us to share your personal information with these companies, contact us at info@ogment.ai.
We use the information collected/stored via our Services by our customers for the following purposes:
Ogment utilizes enterprise OpenAI models to enhance our services. If you prefer not to have your data processed through these models, you may opt out by contacting us at info@ogment.ai.
We post customer testimonials and comments in our Services, which may contain Personal Information. We obtain each customer’s consent via email prior to posting the customer’s name and testimonial.
If you give us credit card information, we use it solely to check your financial qualifications and collect payment from you. We use a third-party service provider to manage credit card processing. This service provider is not permitted to store, retain, or use information you provide except for the sole purpose of credit card processing on our behalf.
We employ other companies and people to provide services to the visitors and users of the Services, and we may need to share your information with them to provide information, products, or services to you. Examples may include removing repetitive or invalid information from prospect lists, analyzing data, providing marketing assistance, processing credit card payments, supplementing the information you provide us to offer better service, and providing customer service. In all cases where we share your information with such third parties, we explicitly require the agent to acknowledge and adhere to our privacy and customer data-handling policies.
We use a variety of security technologies and procedures to help protect your Personal Information from unauthorized access, use, or disclosure. We secure the Personal Information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure.
All the Personal Information we have, where Ogment acts as a processor for a customer’s data (e.g., use of the Ogment Services), is encrypted via database encryption. All connections to our Website or Services are protected using encrypted connections such as Secure Socket Layer (SSL) protocol.
Also, we encrypt all email account credentials or passwords used to provide our services via your email servers.
Please remember that your Ogment service account is protected by your account password. We urge you to take steps to keep your personal information safe by not disclosing your password and keeping it long and complex enough, and by logging out of your account after each use.
If you have any questions about the security of your Personal Information, you can contact us at info@ogment.ai.
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Our Website includes Social Media Features, such as the Facebook “Like” button, and Widgets, such as the “Share This” button or interactive mini-programs that run on our sites. These features may collect your IP address, the page you are visiting on our site, and may set a cookie to enable the feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Website. This Privacy Policy does not apply to these features. Your interactions with these features are governed by the privacy policy and other policies of the companies providing them.
Our Website provides links to other websites. We do not control, and are not responsible for, the content or practices of these other websites. Our provision of such links does not constitute our endorsement of these other websites, their content, their owners, or their practices. This Privacy Policy does not apply to these other websites, which are subject to any privacy and other policies they may have.
We retain Personal Information that you provide us as long as we consider it potentially useful in contacting you about the Service or our other services, or as needed to comply with our legal obligations, resolve disputes, and enforce our agreements, and then we securely delete the information.
If you provide information to our customers as part of their use of the Ogment Service, our customers decide how long to retain the personal information they collect from you. If a customer terminates its use of the Service, we will provide the customer with access to all information stored for them by the Service, including any Personal Information provided by you, for export by the customer according to our agreement with the customer. After termination, we may, unless legally prohibited, delete all customer information, including your Personal Information, from the Ogment Service.
If you are located outside the United States, the information that we collect from you may be transferred to, stored, and processed at a destination in the United States. By submitting information, you agree to this transfer, storage, or processing. We will take all steps necessary to ensure that your information is treated securely and in accordance with this Privacy Policy.
All our employees and contractors involved in working with personal data as part of their duties are bound by agreements that cover their responsibility regarding the transfer of data to remote working locations other than the United States. This Privacy Policy shall apply even if we transfer Personal Information to other countries.
Certain aspects of the Ogment Service allow or require you to connect with third-party applications or services. In connection with your use of any such third-party applications or services, such third parties may receive information about you, including your username and any Content you choose to use in connection with those applications and services, and such third parties may contact you directly as necessary. The Ogment Service may automatically collect and upload certain data from such applications via direct integrations or proxy services.
This Privacy Policy does not apply to your use of such third-party applications and services, and we are not responsible for how those third parties collect, use, and disclose your information and Content. We encourage you to review the privacy policies of those third parties before connecting to or using their applications or services to learn more about their information and privacy practices.
Ogment reserves the right to use or disclose your Personal Information if required by law or if we reasonably believe that use or disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud and security breaches, or comply with a law, court order, or legal process.
After an Ogment account cancellation, all data within this account will be deleted within 60 days. At the same time, personal data related to customers may be retained for a longer period, as necessary, to provide a legal and financial trace of past operations, up to the time required by U.S. law.
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Ogment gathers current and historic business contact data. The data collected about individuals in the Ogment Database includes:
We also hold data in respect to your employer company, such as its name, size, industry, website, and industry. In order to provide certain aspects of our services, Ogment requires a business email address to be recorded against profiles in its database. Where Ogment does not have the business email address of a profile, it may generate a business email address based on the email address structure understood to be implemented by the employer company.
The majority of the personal data we collect about you comes from publicly available sources such as from business and employment-oriented social networks, recruitment websites, and company websites. Information is also gathered from correspondence with you (by email or phone), from our clients, recruiters, and other premium data providers. Ogment does not seek to collect any non-business-related data such as date of birth, home address, personal email, or telephone number, and Ogment does not collect sensitive personal data.
Ogment obtains data for its Business Profiles in several ways, including:
Ogment is committed to providing customers with tools and expertise to curate highly targeted and relevant communications via our platform. We monitor and prohibit the use of the Ogment Service to send unsolicited commercial email in violation of applicable laws, as stated in our Terms of Service. We require the inclusion of an “opt-out” mechanism and other required information in every email sent using the Service.
We require all of our customers to agree to adhere to the Terms of Service Policy at all times, and any violations of the Terms of Service Policy by a customer can result in suspension or termination of the Ogment Service.
We also provide customers with tools to manage their sending reputation, and our customer success team works closely to monitor all customer metrics and ensure high-quality and targeted campaigns.
You may unsubscribe from our marketing communications by clicking the “unsubscribe” link located at the bottom of our emails or by sending us an email at info@ogment.ai. Customers cannot opt out of receiving transactional emails or notifications related to their account with us or the Ogment Service.
Our customers are solely responsible for their own sales or marketing emails and other communications. Ogment ensures that all emails sent using the Service have proper unsubscribe mechanics (links or text, AI sorting, and auto opt-out). You can unsubscribe from our customers’ communications by clicking on the “unsubscribe” link located at the bottom of their emails, responding to unsubscribe via email, or contacting them directly.
Any questions about this Privacy Policy should be addressed to info@ogment.ai.
This Privacy Policy is effective as of 29.11.2024.
